What our customers say
Hi Alan and Cherone, Wednesday, March 21, 2007
Now that we have had a couple of days of non-stop “stove staring” and our eyes have returned to normal, I thought it was about time to drop you a note.
We just wanted to express our thanks and appreciation at the very professional way in which you went about the installation of our wood burning stove and flue. From the very start, it was clear and obvious to us that we were in good hands. This was comforting especially with something as potentially risky as a wood stove in a modern timber framed house.
We appreciate the neat and tidy way in which you easily managed to go about a messy job and for your attention to detail that I’m sure most people would have overlooked
Our new stove is now the heart of our home and whilst it takes a little getting used to, we reckon it’s the best money we have spent so far in the house. The three cats have now realized there is now another big warm thing they can gather round!!!
Thanks again for doing such a great job and should anyone I now have the need for your services I would have no hesitation in recommending you.
Thanks again.Jim, Angela, Eilidh and Kirsty McCreadie
Jim, Angela, Eilidh and Kirsty McCreadie
Teaths Farm Cottage
Hi Cherone Wednesday 15th April 2009
Neil and I were really happy with the work done – the fireplace looks brilliant. We will get a cheque in the post this week .Hopefully we will have the rest of the room looking nice soon and we will send you a photo or two for the website.
I have been recommending you at my badminton club (one couple have an old stove that needs replacing) and we will be singing your praises as much as possible while also gloating about our nice new stove!
Julie and NeilJulie and Neil – Uplamoor
I need to properly thank you and Alan. You‘ve been so helpful and kind to us, and I strongly suspect you’ve both done us more favours than we‘ll ever really know. Having Alan working on the job has made my life much easier during this last week of worry, I knew I could leave him to do a great job and trust him doing it. I really can‘t express how much he’s helped me get through this week.
We had planned on taking you both out for a meal once the job was done as a thank you, but with the new arrival that plan will have to change. We will give you some sort of thank you though, rest assured, and I’m telling everyone I can about the quality of work Alan does to get him as much businesses I can.
I’m hoping we can keep in touch in non-business sense after this, I would be very happy calling you both friends.
Just thought I’d drop you a line to let you know just how delighted I am with my new stove. (I have had fantastic feedback from friends and family, they all love it too!)
I simply cannot say how much I appreciate the time, effort and attention to detail that Alan put in during what proved to be a decidedly less than straightforward installation. He was 100% focused on completing the job on time and without compromise in any respect.
This level of professionalism and commitment to customer satisfaction is uncommon, and in my experience, you have provided the best service and value for money possible.
As a stove rookie, I also really appreciated the way both you and Alan explained technical points during and after the installation that will ensure I have a fantastic working stove for many years to come.
Needless to say I am more than happy to recommend your company and for you to share this feedback.
Thanks again to you and Alan.Elaine Gourlay
I’m picking a series of before and after photos that you’ll be welcome to use for
any purpose you want. I’ll either email them to you or pop them on a CD.
We’re absolutely delighted with the stove and the efforts you made to ensure that it was blazing away in time for Christmas. We couldn’t be happier with the attention you and Alan have given us. Alan’s workmanship, attitude and helpfulness were superb.
Dear Cherone and Alan,Mary xx
Merry Xmas – and Happy New Year to you both when it comes.
The stove has been the most wonderful thing ever – lots of toasting heat in the coldest of winters. Perfect timing!! Thank you for all your hard work in installing it so skilfully.
I have lots of photos which I will put on to cd and post
to you. The finished effect is brilliant. In the meantime, I’ll attach some
photos as samples.
Enjoy your holiday,
Very impressed. Alan took his time worked well wasn’t fazed by some problems that arose, just calmly continued working through them. Very conscientious, would highly recommend him and will use him again in the future.Mr & Mrs Strutt. Kilmacolm
Dear Alan & CheroneMr & Mrs G Davison Hapland Mill Dunlop.
Just a short note to express our gratitude for the professional and friendly service you provided in tiling our new home.
Despite the occasional “hiccup” with the builders you maintained a focused approach to the job in hand and were able to ensure that the work was completed with the minimum of delay. For this we are eternally grateful!
I would have no hesitation in recommending you to friends and family and would gladly employ your services in the future.
Thanks we got the other photos too. We haven’t managed to decorate yet, it is on the “to do” list. We will get photos in the October hols and send them to you. The stove seems to be fine. We have it on as often as we can and Ross fires it up during the week. It has really brought a lot to the house, everyone gathers round it when it is on. We had a friend round the other night and I think he could have just fallen asleep on the couch for the night. Thanks again for all your hard work.Christine
“Hi Cherone and Alan. Loving the fire and fireplace. Only got it going last night cos lots of decorating being done.Gail – Oct 14
Will send u photos of before and after when I get my head sorted.
Hope u chaps have a wonderful Christmas. If u happen to be in the neighbourhood please call in and see it for yourself.
Will recommend you if I hear of anyone in the Market for fireplace etc.
“We are delighted with the finish that Alan and Cherone delivered on every aspect of the job, they treated this job like it was their own home.Ian & Karen Johnston – Nov 14
The communication from day one was very thorough with Cherone calling to make sure we knew exactly what was happening when and at what cost.
I would not hesitate to recommend their service and would go as far as to say you would be mad not to use them. We are now the proud owners of a beautiful stove and a very very warm living room.”
“From start to finish, the service Cherone and Alan provided us was second to none. They visited us one evening to discuss the job and then proceeded to transform our living room whilst we were on holiday. We had continuous updates and photographs from them so that we could see the progress.Nicola Scott – Jan 2016
Although Alan was hopeful that the recess of the original fireplace might unveil something special we had no idea how beautiful it would look and have received so many compliments on it now that it is complete. Alan’s craftsmanship and attention to detail and Cherone’s fabulous communication meant that we knew we were in capable hands and they finished the mantelpiece once we had returned from our holiday.
Installing the burner has been one of the best decisions we made during our house renovation and Alan has to be one of the top tradesmen that worked on site. We would highly recommend them to anyone seeking to add a woodburner as a feature to their home.
“If you have came to this site to buy / have fitted a wood burning stove then look no further , you won’t find a more professional , reliable company . Alan fitted our stove with incredible attention to detail and his workmanship was second to none. Cherone was very helpful and informative , nothing was to much trouble , even though I asked so many questions all the time she was very happy to answer them all with an amazing knowledge .Marie – Nov 2017
I would recommend highly them , and wouldn’t hesitate to use them again”